SHIPPING & RETURNS
Shipping Policy
At Prairie De Mer, we offer reliable and efficient shipping services to ensure that our customers receive their orders in a timely and secure manner. We take great care in packaging our wines to ensure that they arrive at your doorstep in perfect condition.We offer free shipping for orders above $100, and a flat rate of $10 for orders below that amount. Our delivery times may vary based on your location, but we will do our best to get your order to you as soon as possible. If you have any questions about our shipping policies, please feel free to reach out to our customer service team.
Return & Exchange Policy
At Prairie De Mer, we want our customers to be completely satisfied with their purchases. If for any reason you are not happy with your order, please contact our customer service team within 14 days of receiving your order to initiate a return or exchange.We will provide a full refund for any unopened bottles that are returned to us in their original condition. Unfortunately, we cannot offer refunds for opened bottles or for any shipping costs. If you receive a damaged or defective product, please contact us immediately and we will arrange for a replacement to be sent to you.We take pride in our products and stand behind their quality. If you have any questions or concerns about our return and exchange policy, please do not hesitate to reach out to us.